Terms and Conditions
Introduction
1.1 These terms cover the sale of goods by Penfolds Saddlery Limited (referred to as “we/us/our”) to you (“you/your”). By accessing our website, ordering goods, or using our services, you agree to be bound by these terms.
1.2 Please read these terms carefully before submitting an order or using our services. These terms outline who we are, what we provide, how contracts are formed, your and our rights and obligations, and other important information. If you have any questions, please contact us.
About Us
2.1 We are Penfolds Saddlery Limited, a company registered in England and Wales (13406927). Our registered address is Kings Hill Spronketts Lane, Bolney, Haywards Heath, West Sussex, RH17 5SA. Our VAT number is 383957052.
2.2 You can contact us by phone 01444 461644, email info@penfoldssaddlery.co.uk, or post is Kings Hill Spronketts Lane, Bolney, Haywards Heath, West Sussex, RH17 5SA.
Services and Goods
3.1 We sell new and used saddles and equestrian goods. Images on our website are for illustrative purposes, products may vary slightly.
3.2 All products are sold as seen on the website. We strive to ensure that all images and descriptions are accurate; however, actual colors, sizes, or features may vary slightly due to display settings or updates to the products. Customers are responsible for reviewing all product details before purchasing, and we recommend contacting us for any clarifications prior to placing an order.
Ordering and Payment
4.1 Our acceptance of your order takes place on payment and we email confirmation, at which point a contract is formed. We accept payment by credit or debit card. Goods will be dispatched on full payment.
4.2 We will deliver UK orders within 7 days unless otherwise communicated. Delivery timeframes for overseas deliveries will be confirmed by email.
Prices and VAT
5.1 Prices on our website may change without notice. If we discover an error, we will contact you to confirm if you wish to order at the correct price.
5.2 VAT is included at the current rate. If the VAT rate changes, your rate of VAT may adjust unless you have already paid in full.
Returning Goods
6.1 If you wish to return saddles bought online, you must contact us within 7 days from delivery. You will need to return the goods to us. We will refund you once the returned goods have been inspected. Return delivery costs will apply unless goods were faulty/misdescribed. Where applicable our fitting service is subject to a consultation fee and mileage allowance which is not refundable as it is a cost incurred for services rendered at the time of our visit. The cancellation period will expire after 7 days from the day after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or in the case of multiple goods the last good. If you use the goods, you may be charged a sum commensurate with use.
6.2 We do not accept returns on orders shipped internationally. All sales outside the UK are final, and we encourage international customers to ensure all product details are accurate before purchasing. If you have any concerns, please contact us prior to completing your order.
6.3 We are not responsible for any customs duties, taxes, or additional charges that may be imposed when shipping overseas. It is the customer’s responsibility to check with local customs authorities regarding any applicable fees. Any delays or issues caused by customs processing are beyond our control, and customers are responsible for ensuring compliance with their country’s import regulations.
Website Content
7.1 Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website, it is provided on an “as is” basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website. Furthermore, no warranty is given that the Website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.
7.2 Access to and use of this Website is at the user’s own risk and we do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property including, but not limited to, loss of data or computer virus infection. We accept no liability for viruses. You are recommended to take all appropriate safeguards before downloading information or images from the Website.
7.3 The information contained in the Website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any Products from us that they are suitable for your purposes.
7.4 Any advice given on this Website is for guidance purposes only. Any such advice should not be relied upon or used as a substitute for professional advice on your specific requirements.
7.5 Subject to clause 7.6 we shall not be liable to you for any of the following (whether or not we were advised of, or knew of, the possibility of such losses) whether arising from any claim arising out of or in connection with the use of the Website including without limitation under any tort including negligence, for breach of contract, for misrepresentation (other than fraudulent misrepresentation), intellectual property infringement, under any statute or otherwise:
7.5.1 any indirect, special or consequential losses;
7.5.2 in respect of losses or damages arising out of changes made to the content of this Website by unauthorised third parties;
7.5.3 any loss of business, data, profits, revenue, goodwill, use or anticipated savings; or
7.5.4 loss or damage to your, or any third party, data or records.
7.6 We do not seek to exclude or limit our liability to you for:
7.6.1 death or personal injury caused by our negligence;
7.6.2 fraud or fraudulent misrepresentation; 3.6.3 any liability arising under the Consumer Protection Act 1987; or
7.6.5 any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.
7.7 Nothing on this Website shall exclude or limit our duties and liabilities under any applicable legislation or any conduct of business rules which we are bound to comply with.
7.8 Except as expressly provided in these Terms and Conditions we exclude all representations, conditions and warranties whether expressed or implied (by statute or otherwise) to the fullest extent permitted by law.
Consumer Rights
8.1 If you are a consumer, goods purchased must match their description, be fit for purpose and of satisfactory quality. Your legal rights related to this are explained in these terms and conditions.
Limitation of Liability
9.1 We are responsible for losses caused by our negligence but exclude liability for business losses and losses not caused by our negligence. Our total liability to businesses is limited to the total amount paid under the contract.
Governing Law
10.1 These terms are governed by English law. Alternative dispute resolution options are available for consumers.
